Service Desk

Support for our clients, without spend commitments and lock-in contracts.

Our Service Desk gives clients a simple, reliable way to request ad‑hoc support or start small projects with Breadcrumb Digital.

Operating during business hours, it offers flexible assistance without the need to pre‑purchase hours or commit to a contract.

Need to know more about what we do?

As a dedicated Microsoft 365 development agency, we specialise in building scalable, secure, and user-friendly SharePoint solutions that align with your business goals.

Whether you’re looking to improve collaboration, automate workflows, or manage content more effectively, our team is ready to help.

Schedule a consultation today and discover how we can help you.

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When to use the Service Desk

Our client use the Service Desk for:

quick fixes and minor changes in Microsoft 365 (SharePoint, Teams, Power Platform)
content and IA tweaks, workflow adjustments, report updates
advice and guidance when you need a second set of eyes
initiating scoped small works or larger projects.

We recommend using our Service Desk when:

you need help quickly without spinning up a full project.
your request is clear and scoped enough to action in hours/days.
you want incremental improvements to an existing solution.
you’re exploring a new initiative and want early technical guidance before formal scoping.

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What happens when you use the Service Desk

Our clients can expect the following when they use the Service Desk:

Acknowledgement & qualification - A team member will contact you (typically within one business day) to confirm details, agree on a timeline, and assign your request.
Ticketing & updates - Your email creates a ticket in our system. You can reply in the original thread any time to provide updates or ask for status.
Portal access - If your organisation needs visibility across support items, we can grant access to our dedicated portal so nominated users can view and track tickets.

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Operating hours

Clients can submit requests 24/7. Our staff work business hours, Monday to Friday, 8:30am–5:00pm.

For work agreed outside normal hours, surcharges may apply (e.g. higher rates on evenings/weekends/public holidays). If applicable, we’ll confirm these before any work proceeds.

The Service Desk is designed for flexible, ad‑hoc support and does not include a formal service level agreement or guaranteed turnaround times.

For clients who need more structured, ongoing support, we offer managed services engagements.

Our Microsoft 365 capabilities

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Strategy, advisory & discovery

Advice and consulting
Business process analysis
Requirements gathering
Current state & legacy system analysis

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Solution design

User experience design
Workflow design
Model driven and Canvas app design
Data modelling and reporting design

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Build & delivery

Power Apps development
Power Automate workflow development
Power BI reporting and analytics
System integration

Governance, quality & platform management

Governance models & implementation
Permission models
Platform administration
Change management processes

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Life cycle support & capability uplift

End to end delivery
Solution support
Solution documentation
End-user training
Power user training
Administration upskilling

Let’s put Microsoft 365 to work for you

Planning an intranet, modernising collaboration, automating processes, or elevating your reporting? Breadcrumb Digital can help you design Microsoft 365 solutions that are secure, usable and built to evolve.